We strive to make the cancellation process as convenient as possible while ensuring efficient order processing and timely delivery for all of our customers. Please review our cancellation policy carefully to understand the process and requirements.
Cancellation Eligibility
You may cancel your order at any time before it has been shipped. Once your order has been shipped, it cannot be canceled. In such cases, you may initiate a return once you receive the product following our return policy guidelines.
Cancellation Process
To cancel your order, kindly follow these steps:
- Contact our customer service team at [email protected] as soon as possible to initiate the cancellation process. Please provide your order number and the reason for the cancellation in your email.
- Upon receiving your cancellation request, we will confirm the cancellation and proceed with issuing a refund to the original payment method used for the purchase.
- Please allow 7 business days for the refund to be processed and appear on your account.
Please note that once an order has been shipped, it cannot be canceled. If you receive the product and wish to return it, please refer to our return policy guidelines.
Refund Process
After confirming the cancellation of your order, we will promptly issue a refund to the original payment method used for the purchase. Please allow 7 business days for the refund to be processed and reflected in your account. Please note that shipping fees or any incurred customs fees cannot be refunded.
Cancellation of Shipped Orders
We strive to process and ship orders as quickly as possible, often within 1-3 business days. If you wish to cancel your order after it has been shipped, you may refuse delivery of the package upon arrival or return it to us once you receive it. Please be aware that shipping fees or any incurred customs fees cannot be refunded.
Order Modifications
If you need to modify your order, such as changing the size or color of a product, please contact our customer service team at [email protected] as soon as possible. We will make every effort to accommodate your request before the product is shipped. Once the product has been shipped, we cannot modify the order.
Cancellation of Multiple Orders
If you need to cancel multiple orders, please contact our customer service team at [email protected] with the order numbers and the reason for cancellation. We will work with you to process the cancellations and issue refunds accordingly.
Contact Us
If you have any questions or concerns regarding our cancellation policy, please don’t hesitate to reach out to us at [email protected]. Our dedicated customer service team is available to assist you with any inquiries, and we are committed to providing you with a seamless shopping experience.