If, for any reason, you are not completely satisfied with your order, you may return it for a refund or exchange within 32 days of the purchase date. Please read the following information carefully to understand our process and requirements.
To be eligible for a return, the product must be in its original condition, unused, and with all original packaging and tags attached. We kindly ask that you ensure the product meets these criteria. Please note that personalized or custom-made items, such as monogrammed products or special orders, are not eligible for return.
If you wish to initiate a return, please follow these steps:
- Contact our customer service team at [email protected] to initiate the return process. Please provide your order number and the reason for the return in your email.
- Once we receive your return request, we will send you detailed instructions on how to return the product.
- Pack the product securely in its original packaging and ship it to the address provided in our email.
- Once we receive your returned product, we will carefully inspect it to ensure it meets our return eligibility requirements. If the product is eligible for a return, we will issue a refund to the original payment method used for the purchase. If it does not meet the eligibility requirements, we will contact you to discuss further steps.
Customers are responsible for the shipping costs associated with returning the product to us. We recommend using a trackable shipping method to ensure safe delivery. Please note that we cannot be held responsible for lost or damaged returns during transit.
Upon receiving and inspecting your returned product, if it meets our return eligibility requirements, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please allow approximately 7 business days for the refund to be processed and appear in your account. Kindly note that we are unable to refund shipping fees or any customs fees that may have been incurred.
If you would like to exchange your product for a different size or color, please follow the return process outlined above and indicate in your email that you wish to exchange the product. Once we receive your returned product, we will process the exchange and ship the new product to you. Please be aware that customers are responsible for the shipping costs associated with the exchanged product.
Damaged or Defective Products
In the event that you receive a damaged or defective product, please contact us immediately at [email protected], providing your order number and a description of the issue. We will work closely with you to resolve the matter and may offer a replacement product, refund, or another suitable solution.
If you have any further questions or concerns regarding our return and refund policy, please feel free to reach out to us at [email protected]. Our dedicated customer service team is here to assist you with any inquiries, and we are committed to ensuring a hassle-free shopping experience for you.